Morgans Rec, page-36

"I liken it to a Spanish person and an Italian person listening to Portuguese. They'll both understand bits and pieces and interpret it almost the same, but one will get more words right than the other and know faster. Doesn't mean either of them will get the general gist of the conversation wrong or different."

If that's the analogy for brokers (and I don't mind that is is) then perhaps they should not charge their clients exorbitant fees until they damn well learn their "Portuguese"

No sympathy from me. You charge people for your service - get it right!