So, a person says they want to protect their mental health by opting out if the media circus for a while.No reason to doubt that they are not genuine.
Response from the tennis authorities was to fine the person and threaten expulsion. Doesn't leave the person much option to do anything other than what they did.
Alternate response - we believe you and support your request for some time out. When you feel ready, let's get together and figure out a solution for the future.
