NBN workmen can't work out how to connect my property. On about 4th visit, they spent 3 hours doing the following. They hung a cable from the power pole, chopped my trees in my garden, strung the cable under the pergola, stapled the cable down the external wall of my house, drilled a hole through the living room for the cable to go through to the modem I had purchased from the internet supplier. No connection. So they walked off. In June 2017.
My provider says I can't ring NBN only they can. They said NBN can't connect your property and we are going to cancel your application for NBN. The ADSL connection still operates for me. Nevertheless, I contact the Ombudsman with full explanation.
They returned an email which stated they were not able to help and please do not respond to this email.
What am I supposed to do?
I was told by other NBN workers in the street that ours is an underground area and the installation is wrong. Should be hung over my garden.
