Flight11
You asked the question...
"Does anybody else have experience of customer interaction with Nearmap in Australia, either positive or negative?"
I have only talked to two Nearmap customers, which is an inadequate sample. Both of them focused on what the produce did for them. Customer service never entered into the conversation, which I assume means they don't have any problems. So from my limited sample, I am not sure where your concern about customer service is coming from.
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