Good to see the Q&A has returned to growth after a poor prior quarter. Track looks like it's still stuck in the gallows however, and if I read the announcement correctly they expect no improvement there until FY18.
Positive overall that they don't appear to be drowning in their debt, but they're still up to their necks in it.
Interesting comments in the announcement regarding AI and chatbots, I presume this follows on from Dom's comments that they are experimenting with this technology to automate repetitive/easy answers. If this is the case, we should see a margin improvement in Q&A over time.
new year new thread, page-49
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