With the investment in OVO's Kaluza software, it looks a lot like AGL is trying to follow ORG's steps with Octopus/Kraken. Problem is, that when run head to head in the UK, OVO's Kaluza stack gets a sound beating from Octopus running Kraken. I agree that this move does not bode well for AGL customers and, by extension, AGL.
Energy regulator Ofgem has published the latest results of its annual Energy Consumer Satisfaction survey. For the first time it names the best and worst suppliers, as perceived by home consumers.
On average around 69% of billpayers say they are happy with their provider. Significantly higher than that average is Octopus, scoring 84%. Suppliers with lower satisfaction results were EDF Energy, on 61%, OVO Energy on 61%. and Scottish Power on 62%.
A pool of more than 3,700 home energy users were asked last September to rate their supplier first for overall satisfaction, and then for its customer service delivered. The regulator commissioned the research in collaboration with Citizens Advice.
For customer service, suppliers scored on average 62%. Octopus again beat that industry benchmark, achieving 76% for its service.
Again EDF, on 54%, Scottish Power on 55%, and OVO on 57%, all came up short, serving their customers worse than rivals.
https://theenergyst.com/ofgem-names-best-and-worst-home-energy-suppliers-for-first-time/#:~:text=For%20the%20first%20time%20it,%2C%20OVO%20Energy%20on%2061%25.
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