As others wrote, people have short memory.
These RC's are great at providing a megaphone to amplify whingers and allow people to promote themselves. Press don't have time to analyse the stuff that comes up, so a lot of drivel is sensationalised, even though there is no prospect of proving malpractice or extracting damages. Doesn't stop the legal fraternity having a crack as its good PR.
People very keen to remember the upside potential and overlook the downside going in.
All life insurers face this constant mumble that because you didn't die or get incapacitated you did not need insurance.
I think you should be glad you didn't.
Very few people don't need some insurance at some time in their life, usually when starting family etc, but it is up to the purchaser to cancel it once the kids have left school. You cannot expect the person who sold it to you to call you up 20y later.
People should be grateful for the persistence of the AMP or other insurance rep in bringing to their attention the need and helping them choose what suits them.
People saying "the bank made no effort to verify what we said on the mortgage application". Really?, wasn't it true?
Were they maybe thinking how rich they were going to get from the leverage of the margin loan or the quick flip of the brace of townhouses they bought in boom time Perth? Seriously...
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