.
The latest data released from the Financial Ombudsman Service has shown that Australia’s banks have lost ground in term of customer satisfaction.
The government authority says complaints about financial institutions are at record levels, up 6 per cent in 2009 to 2010, driven by a jump in disputes over lending products.
From the big four, Australia and New Zealand Banking Group (ASX:ANZ) ranks highest on satisfaction with a 75.4 per cent rating, despite falling 1.2 per percentage points at the end of January.
Westpac Banking Corporation (ASX:WBC) dropped 0.2 percentage points to 74.1 per cent, Commonwealth Bank of Australia's (ASX:CBA) came in at 72.7 per cent and National Australia Bank Ltd (ASX:NAB) clocked up the lowest satisfaction rate 71.8 per cent, despite posting a 0.1 percentage point increase.
The highest result was achieved by Bendigo and Adelaide Bank Ltd (ASX:BEN) and Members Equity, both at 87.1 per cent.
Consumer group Choice's director of better banking Richard Lloyd says new figures will force banks to wake up and smell the crisis of consumer confidence in their industry.
In the year to 30 September 2010, ANZ booked a profit of $4.5 billion.
Add to My Watchlist
What is My Watchlist?
 (20min delay)
|
|||||
|
Last
$33.19 |
Change
0.350(1.07%) |
Mkt cap ! $99.02B | |||
| Open | High | Low | Value | Volume |
| $33.10 | $33.29 | $32.80 | $326.9M | 9.856M |
Buyers (Bids)
| No. | Vol. | Price($) |
|---|---|---|
| 1 | 158 | $33.18 |
Sellers (Offers)
| Price($) | Vol. | No. |
|---|---|---|
| $33.22 | 1750 | 2 |
View Market Depth
| Last trade - 16.12pm 12/09/2025 (20 minute delay) ? |
| ANZ (ASX) Chart |