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Commonwealth Bank of Australia (ASX:CBA) is ahead of its big bank rivals when it comes to business customer satisfaction.
CBA scored an average customer satisfaction rating of 7.5 out of 10 among business customers in July, the highest level ever achieved by the bank.
According to the monthly DBM Consultants' Business Financial Services Monitor, Westpac Banking Corp (ASX:WBC) followed CBA with an average rating of 7.4, while National Australia Bank Limited (ASX:NAB) scored 7.1 and Australia and New Zealand Banking Group (ASX:ANZ) remained in bottom place at 7.0 out of 10.
CBA ranked highest among both micro businesses and large companies, and tied with Westpac for satisfaction among medium sized businesses.
DBM director Maria Claridad said the big four had a combined average satisfaction rating of 7.3 in July, their highest ever rating.
CBA generated a net profit of $7.7 billion in fiscal 2013.
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