News: COL Australian grocers win analyst upgrades on coronavirus stockpiling, home cooking, page-24

COL needs to employ more staff. It has the Woolworths disease of not employing enough people.

They should have been employing more people given that Australians have been demand pumping the supply chain and buying the same amount that a 150 million person country would if Woolworths CEO Brad Banducci is correct IMHO.

The lack of staff and lack of employment opportunities and resultant customer service is the reason why Australians do not like the duopoly and a lot shop at IGA, Harris Farm and Aldi. Even in affluent areas, people shop at the other stores according to social media because the customer service is not existing.

People in Australia still prefer the butcher, the baker and the card maker because COL and WOW and probably the others: IGA, Aldi etc have limited staff and customer service.

How quaint? It is not like that in America or in England where main street or high street stores have basically folded in favor the big chains like Walmart, Tesco, Sainsburys.

COL and WOW and MTS and all the others would be probably doing much better at the category if they were employing more people.