I mean it's a 1-hour flight so not a HUGE deal.
But its more the principal of it. if you disadvantage someone, then you should make it right.
Business 101. If the media report is worth more damage to your reputation than a refund would be, make the refund.
Would Qantas pay $500 bucks for this story have not to exist? Yes.
NEWS: Qantas boots Vietnam Vet from business class, page-22
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