Incident History:
Update - Our team have continued to work through the night and are well advanced in identifying what’s caused the connectivity issue. Unfortunately, the issue remains unresolved and impacted terminals have not returned to normal functionality. We are doing all things possible to restore impacted terminals to normal functionality and exploring alternative options available to assist our customers impacted in the interim.
Regular status updates will be provided at status.tyro.com and we will contact impacted customers with further information throughout the day.
Jan 7, 06:51 AEDT
Update - Unfortunately we are continuing to experience connectivity issues. Our teams continue to urgently work to resolve this issue.
Jan 7, 01:01 AEDT
Update - We remain focused on resolving the terminal connectivity issue currently impacting some customers’ ability to process transactions which is our priority. We sincerely apologise for the inconvenience this is causing and will continue to provide regular updates on this page.
Jan 6, 16:29 AEDT
Update - Our team is focused on resolving the connectivity issue currently impacting some customers' ability to process transactions. This is our priority and we sincerely apologise for the inconvenience this may be causing. We will continue to provide regular updates on this page.
Jan 6, 14:13 AEDT
Update - We are still working urgently to resolve the connectivity issues some customers are experiencing which is impacting their ability to process transactions. We apologise for this inconvenience and will continue to provide regular updates on this page.
Jan 6, 11:06 AEDT
Update - We continue to experience connectivity issues which are impacting some customers’ ability to connect to the Tyro EFTPOS machine. We are urgently working to resolve this issue and sincerely apologise for any inconvenience caused to customers.
Jan 6, 09:09 AEDT
Identified - We are still experiencing connectivity issues on Wednesday morning which is resulting in some customers being unable to process transactions through their EFTPOS machine. We are continuing to work urgently on this issue and apologise to everyone who is being inconvenienced. Updates will continue to be provided here
Jan 6, 06:18 AEDT
Update - Unfortunately we are continuing to experience connectivity issues which is impacting some customers’ ability to process transactions. Our teams are working to urgently resolve this issue and will continue to provide updates here as they become available. We apologise to everyone who has been inconvenienced this evening.
Jan 6, 00:46 AEDT
Update - We are currently experiencing issues impacting some customers’ EFTPOS machine connectivity and their ability to process transactions. Our teams are working to resolve this issue and will provide further updates as they become available. We’re sorry for any inconvenience being experienced.
Jan 5, 20:12 AEDT
Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Jan 5, 19:19 AEDT
(20min delay)