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Westpac Banking Corporation (ASX:WBC) has topped Commonwealth Bank of Australia (ASX:CBA) on a rank for small business satisfaction.
The DBM Consultants’ business financial services monitor placed Westpac first on the small business segment in May to break CBA’s dominance at the top.
Westpac was given a score of 7.4 followed by CBA with 7.3, National Australia Bank Limited (ASX:NAB) with 7.2 and ANZ Banking Group (ASX:ANZ) with 7.
DBM Consultants has noted the reshuffle may not indicate CBA has suddenly dropped its standards, but rather that Westpac is improving its strength in the market.
The business financial services monitor compiles satisfaction ratings from almost 20,000 businesses.
Westpac Banking Corporation boosted its net profit by 10 per cent to $3.65 billion in the first half of the 2014 financial year.
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