This article is well written IMO
Profit above all else: how CBA lost savings and hid its tracks
Adele Ferguson and Chris Vedelago
It took nearly 16 months before the regulator was forced to act against serious flaws at Commonwealth Bank's financial planning unit.
http://www.smh.com.au/business/profit-above-all-else-how-cba-lost-savings-and-hid-its-tracks-20130531-2nhde.html