"I know a case where they let a mortgage client go 4 years without informing them that they in fact qualified for a cheaper (professional, 0.5% off) rate. When quizzed about this they simply said "you didn't ask", despite the fact that they well-knew the client's employment status since start-up. Needless to say, the client refinanced asap, but they even stalled on that just to be difficult.
Simply cannot be trusted."
I have sympathysed on the Opes stuff on most occasions, but cant with the above quote. I have had a few home loans in my time and yes if you dont ask, you dont get - thats business! If you go to a car yar and see a car for $20k - do you offer $20k.....no. If you see a house for sale - do you offer the sale price.....no. If you go to a retail outlet and buy a big ticket item do you just make the purchase without trying to knock something off for cash.....no.
Whats the moral here - these are all businesses, not charities and are there to profit stakeholders. So when you go to a bank and you are told the rate, do you accept it and not ask if thats the best that can be done.....if you answered yes, you have a lot to learn!
SLE
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