After some initial confusion you will be asked some questions while they try to find out what your really want so they can advise you on the specific gold product that fits your need.
But it is more likely that they will treat your call as a prank.
*The term "paper gold" is a "straw man" invented by internet gold salesmen to scare investors into buying their over priced coins and small ingots by suggesting that something they can't hold isn't there and that everyone in the gold market is a fraud, except for them.