They're still aggregating the pieces but the basic offering...

They're still aggregating the pieces but the basic offering is essentially SAAS with additional services no? And even if they're doing some manual work (data entry, configuration etc.) I would have thought that could be progressively converted to self service over time.

Wouldn't it be more accurate for the time being to say it's a bit of both rather than "not SAAS"? Or are you asserting as fact there is no SAAS component at all?