Philley

Philley, it was me that moderated you earlier for discussing your moderation on the forum. HC has very clear rules about this because in the past anyone who didn't like a moderation would start a thread and have a good old dummy spit. Then there would be 50 replies as to why the post should or should not have been moderated. If that happened 50 times a day HC would become a lame duck. The correct procedure, if you are unhappy with a moderation, is to send an email to admin.

Now with that said I had a look at your moderated post that started the softly softly thread and had a discussion with admin as to what you can or can't post. We do not allow emails from a company to be cut and pasted UNLESS the poster obtains permission from the company to do so. If they don't mention that he/she has permission then the post most likely would get moderated.

If the member is talking about a phone conversation, he/she needs to say who with, and make it clear that it's their own interpretation of the phone call, and of course that this information can't be taken as a quote. It's also best if they ask the person they spoke with if they can précis the call on HC. That way, the poster covers him/herself with the company. We occasionally get a company person contact us and say what was posted was incorrect info.

Sorry if this seems a bit painful but we need to keep everyone covered...you, HC and the company. I hope that helps.