Probably key to remind that Shape services are very highly ranked by its customers. It has a Client Net Promoter Score of + 88 in FY 24* (range for NPS is between - 100 and + 100).
Such a high level of NPS explain the good results the company is getting in terms of new orders : . 84 % of repeat clients, . 49 % tender conversion rate (it has been at a similar since its IPO).
One of the main risks of Shape is probably linked to its rather small margins (gross margin of 9.1 % and EBITDA margin of 3.1 %). However, good to see that they can manage this risk : - as they do not depend on a couple of large projects (still a lot of small projects), - short term projects (so limited risk of rising cost difficult to pass into its own prices).
