well, i can attest to MS doing something like that- as when I sent an email asking to meet him- within a half hour I think ( maybe even less), he had CALLED me from my work number in my signature at the bottom of my email.
lets say, I about fell off my chair- and was amazed he took the time. just seems to be the kind of person he is.
he has a lot of energy, and loves to talk to people about cvi and his goals and plans for the company.