Their sales team doesn't follow up on enquires , they will point...

Their sales team doesn't follow up on enquires , they will point you at a installer but dont follow up to make sure the installer has been able to assist you . In the earlier days installers weren't up to the mark either not returning calls or passing you onto a person who didn't know the product. Redflow has a good team of technical people but they were over run with problem's, that situation has now changed so the sales team has good backup . They still cling onto this attitude we don't sell battery we leave that up to dealer networks . IMO that were the fault lies Redflow has a revolving list of installer , some were very good some were crap until they get a stable network that cover the whole country they wont get the sale through put we all long for. I had a good installer under 100km away that Reflow pissed of (so he discontinued ) the next dealer was 400kms and wasn't interested in servicing that far away. They still need a guy like Simon to promote the product and generate some awareness this would then flow into getting installer interest which would then flow into sales . The nesh market has now expanded to the small to medium industrial application which is were installer can make a large impact. more than 90% of Australia is suitable for remote power supply applications. I would rather see shareholder funds being spent on promotions than on large pay days .