Scott Morrison APS Speech19 Aug 2019
"It’s a message to the whole of the APS – top-to-bottom – about what matters to people.
It’s about what I call ‘doing the little things well’ – everything from reducing call waiting times and turnaround on correspondence, right through to improving the experience people have as they walk into a Centrelink office or any other government service office around the country.
I want to send a message to everyone who is in the service, in whatever role you have – you can make a difference to the lives of the Australian people.
We all have a job to do and that is to serve them."
