Serious lack of empathy with customer, page-8

It’s frustrating to see how little emphasis is placed on clear communication with retail shareholders. The current format of dividend announcements is a prime example—key information like the dividend amount, record date, and ex-date should be front and center, not buried in a lengthy list. This lack of empathy towards retail investors highlights a broader issue in shareholder communications and retail investors not having equal treatment as institutional investors. Imagine if there were a way for companies to prioritise these essential details and foster genuine engagement with their investors.