service is still crap

Hi folks I hope Engin treats u better than what it has me, notifed them to disconnect my account and they couldn't even do that.


What I sent them today -

This is a copy of my request to cancel my account, this is the worst company I
have ever had to deal with in my life.

Cancel now!!!!!!!!!!!!!!!!!!

And your crap service has not changed, 13 minutes to get through to an operator.

I want all my money back, as you never provided a service,
It is not much, but it is the prinicpal of the matter.

If not, I am taking it up with consumer affairs

> From:
> Date: 2006/02/01 Wed AM 08:49:42 GMT+13:00
> To: engin
> Subject: Re: Your engin Invoice (acct 90026088; num 23102545)


Original notification
>
> Hi Engin
>
> Please note - Cancel my Engin now please, my Engin Voicebox has been returned
to Harvey Norman.
>
> After a whole month of nothing but the worst service I have ever encountered
in my life.
> In which you did not fix my 5 minute call drop outs!
>
> Tony Richards
>
>
>
> >
> > From: engin
> > Date: 2006/01/24 Tue AM 04:54:30 GMT+13:00
> > To: [email protected]
> > Subject: Your engin Invoice (acct 90026088; num 23102545)
> >
> > Your engin Invoice is attached to this message.
> >
> > The presentation of this invoice maybe affected by your choice of equipment
and software.
> > engin will not accept any responsibility for consequential presentation
distortion or absence.
> > Alternatively you may access your invoice by visiting www.engin.com.au.
> >
> > For any billing enquiries you can contact us:
> > - via email [email protected] or
> > - call our hotline on 1 300 305 000
> >
> > engin operating hours are:
> > Monday - Friday 8am - 9pm AEST or AEDT
> > Weekends 9am - 3pm AEST or AEDT
> >
> > engin provides customers the opportunity to make more savings!
> > Did you know that once an existing engin customer has received their
> > second invoice they are eligible to participate in our refer-a-friend
> > program.
> > To find out how you can make more savings with engin simply log onto
> > your engin account and select the 'Refer-a-friend' tab.
> >