share transfer

It's been over 4 months now trying to get these damn BOTA shares transferred to Comsec.

Sent w8-ben form to American Stock. They sent it back because it needed the pershing code on it. Comsec then requested transfer but I am a US tax file resident so rejected. I'm not by the way. All BTA holders became Tax file US residents for some reason. Hence the need for a W8-ben. Anyway Im still waiting with no progress . I did receive a secure email this morning from AS. Its need a password to open it. What the heck is my password. !!!
Comsec called as well and said it's still being rejected by AS

Damn frustrating all this. I give up.