Complaining about poor service at HR Block is like complaining...

Complaining about poor service at HR Block is like complaining about COMSEC having poor service. You get what you pay for.

You probably know more about CGTthen the preparer- they are set up to deal with group certificates and some minimal deductions not investment issues.

Go to a good accountan, pay a bit more and get good service with maybe soem advice on how to reduc eteh tax etc.