I sent the company an email on Friday about another matter, it...

I sent the company an email on Friday about another matter, it was replied to on the same day, and in a very professional manner, and they had acted upon what i requested already . I suppose it depends how you go about things. I am surprised you sent an email "in a hostile way" to a director without knowing anythng about the terms of the CR, and you wondered why your reponse wasnt suger coated...