I think they would be waiting for the confirmation of cleared...

I think they would be waiting for the confirmation of cleared funds.
You have to remember in some countries it takes a couple of days for funds to clear.

Here in Oz it's 1 day.
In the UK when I was there a few years ago it took 3 days.
In SA, up to 2 days, but it's a large some and could be coming from an overseas account, so that's also 2 to 3 days.

Why don't you give the Perth office a call Inside?