Im sure if you have a look on the box for the toll free help desk they would be able to help you out. I had the same problem when i went over, i also looked for a number and found it, i think it goes something like this 1800rippedoff. I am also still waiting for my waranty to be sent to me for my rolex, that i bought on kuta beach, im sure it just lost in the mail.
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