something is a foot, page-89

I agree with you that management is very poor and we'd all benefit from a change, though 2021 new sales wasn't too bad a year when you look through the ARR numbers.
ARR increase +9.0m
Churn Increase 2.5m
Previously overstated ARR on acquisitions (no discount applied) 1.8m
FX impact 2.4m

So when you add back these amounts you get gross new sales of $15.6m which isn't too bad, i.e. $3.9m per Q. So they did sell.
What is bad is the poor management, letting churn double, not doing diligence on CYVL and Wizdom acquisition ARR.

A lot more can be said and will be when time is right.