" asked if there was any compensation to which they had said it was solely my modems problem and that if i had re-configured earlier i would've been back online. They could only re-coup me from the day i lodged the complaint which was apparently yesterday, Wednesday the 10th of March."
the above two sentences are at odds with one another.. i wouldn't be surprised if there is a lot more to this story than provided in the original post (as is the case with 99% of similar posts on whirlpool / other tech forums)
if adsl uptime is really that critical, you should have a SLA on your broadband
