i must say bozo that service provision is very sadly lacking here. i havent lived oseas so i cant really comment but i always compare service in asia (my favourite holiday destination) to service here and the asians leave us for dead. nothing is too big or too small and anything is possible. you just have to stcik up for your consumer rights otherwise theyll walk all over you. unfortunately the bigger the winge the better the service as a general adage. sorry to hear about your circumstance but hang in there mate.
