heyNAB is getting ready, makes a mockery of what they are saying...

hey
NAB is getting ready, makes a mockery of what they are saying about not being ready for surcharging.

Sharma | April 22, 2008
NATIONAL Australia Bank has signed a deal in excess of $US100 million ($106.2 million) to increase the functions of its autoteller network to enable mortgage applications and share trading.

NAB signed the seven-year deal late last year with US-based technology company NCR, and in the process became the first Australian bank to upgrade its autotellers to an internet protocol network, allowing the machines to run more complex applications.

"It's a deal for managed services, which NCR is now providing to NAB," NAB autoteller and interchange head Jordan Gibbons said.

Tomorrow, NAB and NCR are expected to announce that the autotellers will offer Intelligent Deposit functions, allowing customers to deposit cash at the machine without needing an envelope.

Currently, customers using an autoteller to deposit cash need to put money in an envelope into the machine, and the transaction doesn't exist until the envelope has been manually processed a day or two later.

The Intelligent Deposit autotellers credit cash deposits to the customer's account immediately, with the amount printed on a receipt.

So far about 520 autotellers, or 40 per cent of the network has been upgraded, and the remainder would be completed by September, Mr Gibbons said.

The new applications would be rolled out over time, he said. The bank was particularly interested in multilingual capability.

ANZ autoteller head Tania Foster it was close to announcing plans to upgrade its network to provide more of the services its customers wanted.

"Our research in December found that customers wanted convenient access to autotellers, short queues and more personalised financial information, such as mini-statements and favourite transaction prompts," Ms Foster said.

Westpac said it had installed anti-skimming technology in 80 per cent of its autotellers, but didn't mention plans to upgrade its network to allow internet protocol applications.