Swoop’s most recent acquisition - Moose mobile - Thoughts

Here are my thoughts on the most recent acquisition by Swoop - Moose Mobile.

Alex West (CEO) has worked with some telecom industry heavy weights like Bevan Slattery (Founder of HyperOne, SUBCO, Cloudscene, Superloop, Megaport, NEXTDC and Co-Founder PIPE Networks) and James Spenceley (Founder of Vocus). Now that Alex is the leader of the Swoop team, it’s great to see him build a customer centric business that has its sights set on “building the next large scale National Telecommunications Company” as per the last Investor Presentation.

Since IPO in May 2021, it has made multiple acquisitions for growth and has upgraded earnings guidance in Dec 2021 for FY22. The recent acquisition fits well into the CEO’s aim to build and maintain strong customer service as a point of differentiation. See below.

Figure 1 - Reliable service.




Figure 2 - Excellent speeds of upto 1GBps via cutting edge technology.



Figure 3 - Providing reliability and understanding customer needs.



Figure 4 - Willingness to have a local presence in regional areas and deliver outstanding service.



Figure 5 - Goal to be the best customer driven ISP in Australia.



Figure 6 - Moose’s reputable customer service delivery as noted by the numerous and consequent awards even through the pandemic related labour shortages.



Figure 7 - Moose’s award winning customer service delivery.



As for utilising Moose's reputation (as can be seen in Figure 7), Swoop will be selling their NBN plans via the Moose brand with competitive pricing (https://www.techradar.com/news/as-telstra-and-optus-hike-mobile-prices-nows-the-perfect-time-to-go-for-the-cheap-option), exceptional service and achieve margin benefits only possible by using your own infrastructure.

Keen to see what’s ahead for this company.

GLTAH.