TLS seem to be making a lot of noises about improving the customer experience of late.
Well, a good place to start might be with their new wizz-bang t-life shops. We've had reason to visit 2 t-life shops in the last month or so, firstly to get wireless broadband, and secondly to take out a new mobile phone contract. On every occasion, we've been met by a plesant chap with a clipboard, who takes our name, and advises us now many people are in the queue in front of us. The problem is that we (along with others in the queue)then have to wait for anything up to the best part of an hour (twice) to get attended to.
What's the point spending money rolling out these stores, if you don't have an appropriate number of staff to deal with current or prospective customers?
It would be interesting to know just how much business is slipping through TLS' fingers.
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Last
$3.89 |
Change
0.040(1.04%) |
Mkt cap ! $44.94B | |||
| Open | High | Low | Value | Volume |
| $3.86 | $3.89 | $3.86 | $49.43M | 12.74M |
Buyers (Bids)
| No. | Vol. | Price($) |
|---|---|---|
| 1 | 25565 | $3.88 |
Sellers (Offers)
| Price($) | Vol. | No. |
|---|---|---|
| $3.89 | 580982 | 45 |
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| Last trade - 16.10pm 29/07/2024 (20 minute delay) ? |
| TLS (ASX) Chart |