Could somebody explain to me, if the world has a respiratory...

Could somebody explain to me, if the world has a respiratory pandemic about to happen and soon our hospitals will
be at breaking point why has the world's only approved telehealth resp app {not yet FDA approved}
gone backwards 30% from 24c to 16c in a week.
I appreciate that its main benefit at present is to Dx b/w URTI to LRTI but this will keep hospitals from been clogged up and would save medicare//NHS billions of money and wasted medical consults.
Why is this app not in the apple/google app store now at least in Europe and Aust.