Telephone & Internet Upgrades in OZ

I went to upgrade my telephone land line and internet plan today.

I was asked to scan a photo of my drivers licence and Medicare card, then send it to an overseas employee and to some other place in the world, other then Australia

I refused to provide my personal and private details to someone unknown and and also to a foreign country.

As a result , I was refused a telephone and internet speed upgrade by an overseas employee

What is going on in our great democracy and lucky country?