So, your other option appears that I can call up, pretend to be buc and within 5 mins upgrade your telephone land line and internet plan.
The usual trick here is to email from your email instead of calling and do it that way. I assume you are going for a higher NBN speed tier?
Should be able to do that from within their online portal.
Which will automatically verify it is you. Login username and password.
Problem solved. If you actually had a problem.
By the way, if you like cheap telephony and internet - you get overseas.
Aussie Broadband is all Australian.
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