Telstra Chairmans Address

Excerpt from Telstra Chairman's address to shareholders to be delivered today:

Twenty or thirty years ago people thought little of having to wait a month or two for their phone to be connected. Those days are over - in the age of Amazon, the age of Uber, the age of Netflix, if you can’t go online and get a product the same day you go to another supplier. That is the type of fast, streamlined, easy experience we aspire to offer our customers.

We want to eliminate frustrating and time wasting visits to stores; the e-mails and telephone calls backwards and forwards; the delays and complications and frustrations.