telstra customers charged for paying bills, page-27

"Every year we spend hundreds of millions of dollars on billing, which includes processing bill payments, paying third-party billing service providers, answering customers' questions about their bills and operating systems to support billing," Telstra Consumer Executive Director Jenny Young said.

WHAT????? Hey Ms Young from [email protected], you're joking right?
Your corporation, according to he whose name cannot be mentioned, is about the customer and in case you missed it, its about the customer.
You absorb your own costs from your profit margins and stop looking for ways to blatantly ripoff the public.
Im going to be sick.