Test The Product, page-6

All customers are headaches, enterprise or otherwise.

Automating the onboarding process is a surprising amount of effort, and I suspect that is one of the reasons they haven't done that, and the other is they are not ready for the influx of new customers and everything that comes with that.

Polished and comprehensive documentation, support channels, billing automation, credit and returns/refund policies and workflows, fraud controls - the list goes on.

That's what I meant by not wanting scale at this point

The last thing you want is to be struggling with growing pains in business systems whilst still working the kinks out of a product.

My question now is how long until they have to confidence in the product so they can then open the floodgates? What needs to be done?