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VeCommerce teams up with Damovo Ireland

Strengthens capabilities to deliver speech solutions in Europe


VeCommerce Limited (ASX:VCM), a global leader in the provision of natural
language speech recognition (NLSR), speaker verification and voice enabled
solutions, has entered into a partnership with Damovo to address the
significant opportunity for speech recognition self service solutions in
Ireland. The partnership will see the two organisations work together to
offer such voice solutions to the Irish market.

"Damovo has a proven reputation around the world for delivering innovative
'end to end' communications solutions, and its growing customer base of
leading blue-chip companies within the Irish market reflects that," said
Paul Magee, VeCommerce Limited's Managing Director. "Our VeConnect® and
VeSecure® applications have had great acceptance and success in other
English speaking markets, and I anticipate the same outcomes in Ireland."

John McCabe, Managing Director of Damovo Ireland, said, "The suite of voice
enabled self-service solutions VeCommerce has developed for the contact
centre market is of great interest to us. The use of such solutions to
quickly and accurately identify a caller and transfer them to the most
appropriately skilled resource for assistance can save a huge amount of
agent time, not to mention reduce the ultimate cost of servicing the
customer. Teaming with VeCommerce will help strengthen our professional
services capability and allow us to deliver speech recognition solutions
quickly and successfully."

VeConnect 'front ends' an entire call centre, working with onsite telephony
and computer systems to automatically complete transactions or route calls
to the correct resource for assistance. Where customers need to be
identified prior to assistance, VeSecure completes the customer
identification process by comparing caller information against knowledge
already stored in a customer database, or through the use of voice
biometric-based methods where the caller's voice is compared to a digitised
'voice print' before transferring the call.

VeCommerce has been a pioneer within the voice recognition industry since
1998. Demonstrating that the market for voice enabled self-service solutions
is growing, and that its suite of 'field hardened' application modules and
mature application development expertise continues to attract ongoing global
interest, VeCommerce was recently chosen as a shortlisted entrant in the
'Contributor to Change' category of the UK Trade & Investment International
Business Awards, and now has customers in 5 countries around the world.

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