Ten years ago when my mother died she had a contract with another Telco. When my sister phoned to advise them Mum was dead the response was that the contract stood and the service would continue until it expired. It was post paid so my sister asked who would be paying the bill and was told our mother was liable. I chipped in and said we will notify a change of billing address then and gave them the address of the crematorium. We never heard from them again and will make sure we never use them ourselves.
The woman did add that their systems were not designed to handle customer deaths.
Dave R.
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