As an SplitIt client, my experience was simple. 1. bought a $2421.60 item online, selected SPT at the checkout 2. SPT (eWAY) charged $403.60 as well as pre-authorising $2018 on the spot 3. within a few days, the $2018 was returned as available credit to my card 4. each month from that point onwards, they only charged the $403.60 amount 5. after payment 6 it was all completed.
At no point did a see pre-auth on pre-auth.
Also, if a single purchase would max out my credit card then how else would I be able to buy an item?
Sounds like the person complaining was (a) ignorant of the process, (b) ignorant of how to read a credit card statement, and (c) an entitled Karen / Kevin.
To date I have only ever used any form of pay in installment services once so I can not claim to be an expert but, if I saw SPT at a checkout today, I would use it again.
SPT Price at posting:
14.8¢ Sentiment: Hold Disclosure: Held