Share
1,697 Posts.
lightbulb Created with Sketch. 12
clock Created with Sketch.
05/12/16
23:06
Share
Originally posted by rogerhopes
↑
Hi West Coast it did happened to me the same because when my Credit Card got expired & replaced by the bank a new one with the "New Expiry Date" you should have updated with them/ Customer Service or you should have given it to them over the phone they can activate within Minutes & your account will be unfreeze but you did not tell the truth here I am not questioning why because there may be several reasons,
for me I had given a mobile phone to my son which was under my account but he was using more data every time when the data quota finishes automatically they used to get deducted from my credit card so I did not bothered giving them the new expiry date & kept on blaming TPG to get away from my Son & my partner but I never told the truth so far to my family still they think the TPG customer service is bad. But eventually now my son got his own account set up and he learnt now how to manage it because he is responsible to pay the bill.
Expand
No it was not the same. 100% TPG's fault. No credit card or bank issues all TPG.
They billed me three times extra.
Where unable to see the extra payments by themselves without me pointing it out.
Refused to check beyond one month to see if there where other mistakes.
Blocked my phone and did not know how or why or even if it was blocked.
They gave me a time of 24 to 48 hours to get back to me while my phone was still blocked. They said it was impossible to do it quicker.
One email to head office in Sydney and the problem was solved within half an hour. So they could fix the problem but did not want to or know how.
Hours and hours of calling them, being on hold and arguing where involved.