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12:09
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Originally posted by Oldpa1:
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Hi Malk, l have seen a couple of people still waiting for the initial letter with HAN Holding Account Number which is required to register the account. Once accessed with the HAN the registration triggers a Access Code to be sent by mail from CS which then allows for proper access to the account. We are waiting for the snail mail to arrive with this. @ Moguns found out that his original pack was sent to a wrong address and it appears he was able to have this corrected and has had a pack sent to his current address. Given the muck around and inconsistent approach by CS operators it may be prudent to reach out to Moguns to see how he achieved the right outcome. Hope this helps. Kind regards OP
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Thanks so much @Oldpa1 (and @rusty02 and @DonChomphu ).@moguns sounds like a good idea - I'll see if I can message him on reddit.
