has anyone had similar problems to me. I joined up with investor...

has anyone had similar problems to me. I joined up with investor centre canada but it wont let me access my holdings?
Has anyone sold there holdings as a 1 off trade thru a australian broker, how easy/ hard was that?
I contacted Ellis and got my holdings ok, but to retain this shareholding for my superfund I need to download the holding amount on the last date of every financial year