I can vouch for this.. i wanted to get a static IP address added to my internet service the other day, but it was a major headache trying to use the online web help, so i had to call and was on hold for a while. This is something that I used to be able to do via the old members portal, but I can't do it anymore. I also can't run any of the self service line tests that I used to be able to, this was a major drawcard for me for superloop as a user, the ability to troubleshoot my own issues without calling up some numpty at the service desk, but they have removed all that functionality now for some reason.
I can vouch for this.. i wanted to get a static IP address added...
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