Trying to understand CLH, page-16

i worked in a field that part of the job role was collecting outstanding accounts / debt, believe me being the fairy Godmother act just doesn't work.

Sometimes people find it hard to understand that they need to pay their bills until you make it unbearable for them. You call, you email and post with no response, whack a few fines and court case costs on with a summons to the small court and bingo all of a sudden they are alive and hollerin'