in mid February walked into a Telstra Shop to go next speed level on NBN ( 25 to 50 ) Been on base for a few years. Been with Telstra forever.
some 10 weeks later still waiting , even after complaints.
Been told at various times my "order" in system has been to disconnect , reconnect , new connect ...
..... Grrrrrr
What I/we can learn from this is
1. Telstra have woeful systems in place for a current NBN customer to increase speed. I dont know why it couldnt have been activated immediately while I was in shop. 2. Telstra and NBN have woeful systems in place to share data / orders / whatever ( even though it should not have involved NBN in the first place. 3 Expect shit like this to happen if you live on a corner block and Telstra have me as one address and NBN the "other".
And yesterday the phone was disconnected as a result of the above crap now circulating within the system ( got it back within the same day after I went nuclear. ) Still waiting for the speed upgrade .......
Seriously their back office systems are hopeless, without direction and complaint management is dealt with by an overwhelmed department. You get a response within 24 hours and then nothing , a vacuum.
The old adage "banging your head ...." should now simply be abbreviated to "doing a Telstra" or "did a Telstra" . I reckon that could be catchy in my household !
I think I have mentioned before how much I hate Telstra !
GOD , grant me a gouty toe before I am forced to deal with them again !
